Partners & Exhibitors

11.05.2010
Motorcycle Museum, Birmingham

 
 

11.05.2010  Motorcycle Museum, Birmingham

Agenda

10:00am – 10:20am
Opening
10:20am – 10:40am
 “15 Call Centre Tips in 15 Minutes”
Jonty Pearce, Call Centre Helper
10:40am – 11:20am
 “Getting it Right First Time – A presentation about the importance of First Call Resolution (FCR)”
Mike Murley, ASC telecom UK
11:20am – 11:40am
 Coffee Break
11:40am – 12:20pm
 “Workforce Planning with InVision for RAC Rescue Call Centres and Roadside Patrols”
Tony Lover & Andy Whitworth, RAC Motoring Services
12:20pm – 12:40pm
 “The Latest Trends in Contact Centre Innovation”
John Casey, Professional Planning Forum
12:40pm – 01:40pm
 Lunch
01:40pm – 02:10pm
 “Quality in Customer Service – the Key to Success”
Paul Cooper, Customer Plus
02:10pm – 02:50pm
 “Achieving the Professional Edge with Attensity Service”
Colin Dean, Attensity
02:50pm – 03:10pm Coffee Break
03:10pm – 03:50pm  "Performance Management with Merced Systems - Case Study"
Kyle Macarthur, Merced Systems
03:50pm – 04:15pm
 Conclusion, Discussion & Closing





Address:
Coventry Road, Bickenhill
Solihull
West Midlands, B92 0EJ
United Kingdom
Phone: +44 (0)121 704 2784
www.nationalmotorcyclemuseum.co.uk

Directions:
The National Motorcycle Museum is at the hub of the country's motorway system and rail network, with Birmingham International railway station just five-minutes taxi ride away. The Museum is situated in the centre of the Midlands close to Solihull, Birmingham, and Coventry. Access from everywhere within the UK is direct and overseas visitors praise the excellent international services provided at Birmingham Airport, which is less than two miles in distance away.

You can download a PDF with the directions here

Hosts:

Attensity     InVision Software AG     ASC telecom AG    

Partners & Exhibitors:

Customer Plus Ltd.     Merced Systems Limited    

Media Partners:

Professional Planning Forum     Call Centre Helper     CallCenter INTERNATIONAL