Hosts

ASC is a leading global provider of innovative solutions to record, analyse and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organisations to considerably improve their value creation: contact centres enhance customer service, efficiently deploy staff and increase productivity. www.asctelecomuk.com


Attensity provides software applications based on Web 3.0 semantic technologies to find, understand, and use information trapped in unstructured text to drive critical decision-making. The comprehensive suite of applications address collective intelligence in social media and forums; the voice of the customer in surveys and emails; customer response management; e-services; research and discovery; risk and compliance; and intelligence analysis. Organizations are better able to track trends, identify patterns, detect anomalies, reduce threats, and seize opportunities to improve customer satisfaction and retention. The Service & Support Professionals Association (SSPA) has honored Attensity with its Recognized Innovator Award. Attensity operates in the EMEA region as Attensity Europe GmbH.
www.attensity.com


InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimise their staff planning and scheduling processes. InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service.
www.invisionwfm.com/uk