Call Centre Helper is the UK's most popular call centre magazine with over 50,000 readers. It is a free, weekly online magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.
Separated in to four distinct areas – call centre management; call centre technology; call centre life; and call centre jobs – the aim is to help readers navigate as swiftly as possible to the area that interests them most. To this end, there are lots of regular features, such as panel articles that ask people with real-life call centre experience to answer the real-life problems faced by their peers in the industry, and our Reference Guides aimed at being the most comprehensive reference material for a range of industry topics.
So, for advice and tips on management, technology and working life, visit Call Centre Helper at www.callcentrehelper.com
CallCenter INTERNATIONAL - Magazine for Customer Care, Service and Support
CallCenter INTERNATIONAL helps understand the European market and shows call center locations in Europe regarding growing potential, trends and special features. Transnational market potentials are likewise a topic. www.call-center-international.com
The Professional Planning Forum is the independent industry body, promoting best practice and professionalism in contact centre planning. Our members benefit from our benchmark research, specialist training, accreditation, bespoke support, events and networking opportunities. Our aim is to help every centre develop confident skilled analysts, planners and managers in order to improve the customer experience. Particular areas of interest include: Resource planning, People and lifestyle planning, Back office, Management information and performance, Planning for outbound, Public sector and Customer strategy and journey planning.
Join us at Customer Contact Planning 19-20 April at Birmingham NEC Hilton to hear from innovation award finalists, network with other specialists and learn from experts. www.planningforum.co.uk/conference
